Do they cherry pick? Here comes Robert again. Provident claims they never received check but post office has not returned check to me the sender. Reviewed by Daniel Bachner | June 20, 2016. Another crap supplier full of lies. Does provident have an audit report? Fraud/Scammers... or just incompetent. It's three items guys, not hard to pick and pack. Customer service unhelpful, and in no rush to make things right. With the recent Covid-19 they started charging totally EXCESSIVE prices over spot price. Provident has the best prices and fast shipping. | Read 81-100 Reviews out of 3,668. I went to the company and spoke to several workers who are afraid of losing their jobs, but are more afraid of Provident Metals not being honest about their financial troubles. Provident metals is slow. Their price quote is higher than market price, and does not reflect market price reflections which they refuse to explain. Provident Metals Gold Bullion Pricing Review. I heard the same thing. She even had the nerve to offer me the Buyback price, which would have meant I would take a loss on the item. Good company. I've heard this from a lot of people. Call 800-313-3315 or visit us online! With your purchase of the 1 oz Gold Lunar Ox Bar at Provident Metals comes an individually-sealed protective card. She wants me send back the coin at my cost for refund. How often does your starter pack restock? I received an email from Provident stating I owed $31 plus for money owed them. Owned by Mormons hence the name Privident. Will not shop here again. I let Provident know when I placed my next order (so they could just ship replacements along with the order) but they refused, stating that I had to let them know within five days of receiving the first order (and likely I'd have to pay return shipping as well).I also confirmed that it is their policy to ship capsules loose in a bag, unlike every other place I've gotten capsules where they put protective paper between the pieces. Purchased 90% Silver coins. Three dollars plus over spot when spot was at around twelve per oz. Filter by: Filter by: Michael 2 reviews. Ordered 100 junk silver dimes. Don’t deal with them ever. Great price with quick delivery. My brother works for them and he said they are getting ready to file for bankruptcy like so many precious metals companies have done. The pricing and selection seem fair, however I'm not too happy with their shipping policies. PRovident contact me for reparations. I suggest you don't either. Not only do they sell bullion, they also sell Bullion jewelry. Provident Metals appears to have reasonable pricing on many of their gold bars. DON'T THROW YOUR MONEY AWAY ON THIS COMPANY. Somewhere around 24 in all. Coronavirus Covid-19 order masks now?? He states that he can not give me free shipping on a credit card order and that I would have to call it in or pay by check. On 8/28/13, I made another order and paid with a credit card as I usually do. Stay safe with our COVID-19 guide. He wrote back and said that if they canceled my order I would have to pay a MARKET LOSS penalty. It appears as though Provident Metals will be maintained as a separate brand from JM Bullion and continue to operate independently. EDitorial Comments. +++ good assortment, good prices, good packing, no tax-- slow speed of delivery, photos sometimes not real- cleaned & photoshoped. With a range of products across a broad spectrum of precious metals including Gold and Silver, Provident is certainly worth considering as part of your overall investment strategy. Multiple calls and emails later, they always reply with they’ll follow up with their “insurance company” and that they will get back in touch with me. We’re in this together! They have the lowest prices in the industry and they have Free Shipping which is a big deal to me. One had a blemish on the side and the other hadn't been polished. I ordered some clear capsules for silver bars and they were shipped loose in a bag, so got scratched. Take your business elsewhere. any comments? About Provident Metals. Provident Metals was founded in 2008 with it's main offices located in Dallas, TX. I've had lovely service with them and my guy I purchase from is awesome. Then they said that If I sent the bullets back they would issue me a credit. providentmetals.com Visit this website providentmetals.com. $1000+ order placed 3/20/2019, payment was made by eCheck which cleared my bank weeks ago, they said it was shipped on 3/26/2019 but USPS tracking # indicates it never was shipped, I have made 2 phone calls and several emails, now they are not responding and appear to be ignoring my request to refund my money. BEWARE! Customer service (if you need it) is fast and their pricing is great. They definitely don't seem to understand that we can just go straight to a competitor. Provident Metals Reviews, Rating, & Testimonials Write a review Write a review Reviews 3,662 Write a review. 999 purity stamped bars i ordered are turning black in my electroplating solution, indicating the presence of iron- Fe II (aq). I made a small order and was provided with an estimated ship time of 1 - 3 days. My check hasn’t been cashed nor returned. If anyone else has this happen please write a review. When I receive it not so random. We support our investors' goals by providing high-quality precious metals at… I never receive a follow up, I have not been offered a replacement of my order, not a refund... despite the fact I have requested numerous times. Weeks after I placed the order, Provident wanted me to call the Postmaster General to report theft, sign and scan a letter certifying that I never received the order, and that they’d send it to their “claims department”. All Provident Metals details are believed to be correct at the time of listing. I was able to buy copper and silver from this shop and I couldn't be happier with the purchase. ===== What is Provident Metals about? This company is one of the worst I have ever dealt with. While the bars I received were in Mint Plastic, the bars were somehow dinged up like crazy. You might get a couple good orders from them, but they WILL screw you over in the long run. However once they receive the check they send an email stating that it will take a week to clear and another week for the money to post to their account before they will then start packing your order, which will require 3 to 5 additional days. The shipping label was created and the order never went any further. Previous comments, read more here. So I ordered close to 20000. They sent me several worn-out/slick/wafer-thin US silver quarter-Dollars under the heading of "average circulated" condition. They are great to deal with, the metals I purchased were beautiful, flawless and my shipments were on time. Provident is quick to charge my credit card and take my money but then my order sits in "confirmed payment" for 3 day and then "processing" for another 3 days before it finally ships. First order since the merger. The gold bar is housed in a capsule at the center of the packaging with an assay card around it. Restocking Fee for Underweight Damaged Bullion, Don't buy from them. Write a review. Read or add Provident Metals reviews and ratings using the "reviews" tab above. . Angry at Provident Metals...(Resolved) Where do you buy your … WARNING! Provident Metals Review Summary: Provident Metals is a bullion dealer that sells a full range of precious metals, including gold, silver, palladium, platinum, and copper. Provident Metals reviews and Providentmetals.com customer ratings for January 2021. ProvidentMetals has a consumer rating of 2.89 stars from 38 reviews indicating that most customers are generally dissatisfied with their purchases. They both were inferior. I will never order from them again. ProvidentMetals ranks 8th among Coins sites. Great Provider. I would suggest you stick with somebody like APMEX that is a much better place. 2 Provident Metals reviews. providentmetals.com. DO NOT USE THIS COMPANY!! I will no long give them any service best of luck to everyone else. Love the selections. I emailed customer service (Melissa). When I called they treated me poorly, and refused to give me a refund, or even an exchange. Value 1. A-holes. #1 Top Choice for Bullion, online or anywhere else! RoyInNC - Provident Metals – June 2, 2020: We use cookies for analytics, personalization, and ads. Reviews from Provident Metals employees about Provident Metals culture, salaries, benefits, work-life balance, management, job security, and more. 00 dollars of metals from them, we track the order and it states it has been delivered but we do not know were. Call us at 800-313-3315. Coins came in beautiful condition. Apparently Provident Metals is making a bad habit out of taking money for a material they don't have in stock without telling people it's not available. He never once offered to replace the items and assured me that they were taking all the necessary precautions to keep the coins from damage and that it must be from the supplier. If you want to gamble with your metals and your money, order from Provident Metals. Other metals providers have billed and shipped within two days, not two weeks. The next day my wife goes out to the mail box and finds the package so I guess that was a good thing come to find out the mailman signed for it and stuck it in the box almost 36 hours earlier the reason i am writing about this because this could happen to anyone. 6 different silver rounds are available from Provident Metals. This is a company that says that they really want to make the customer happy. They do not value their customers one bit. I have placed 23 orders with Provident, while my second most favorite dealer only got my business 9 times.. and for good reason. When I received them they had scratches, gouges, and finger prints on them. Looking for gold, silver or copper bullion? i received a roll of kookaburras and everyone has pry marks on the capsule from where it had been opened. They have way too many loopholes. That is BS. Never had a problem with the quality of items purchased. Provident Metals is a Dallas, Texas, coin dealer that serves as a premier source for individuals who want to buy silver or gold coins for their investment portfolios or coin collections. Business Profile. Usually no problem with them. They will take you for every cent they can. I love Provident Metals! If I have one day to pay, I certainly expect quicker delivery than four weeks or so. Gain trust and grow your business with customer reviews. I'll never order from them again. No, because they have a lot to hide. Check disappeared. Then a couple hours later they say in an e-mail they have them. Provident was affiliated with mulligan mint so not clear where their products originate from. For example, at the time of this review they were selling 1 oz PAMP Suisse Gold bars for as low as $22.95/oz over spot (for 100+ quantity discount). Last order from Provident was very disappointed. Consumers complaining about ProvidentMetals most frequently mention customer service and market loss problems. Please report errors here. Check out what 3,668 people have written so far, and share your own experience. I paid the fee thinking I under paid my bill so as not to hold up my order. The CoinTalk Forum search feature is VERY easy to use, and will turn up scads of thread reviews on this merchant that go back months and years. Unfortunately they are closed atm so I'm not sure what's gonna happen. The management at Provident Metals seem to only care about themselves. Have bought thousands of dollars of silver from these people. balance sheet? Both offer free shipping over $99.00. 5 STARS!!!!! Not often because Provident Metals has terrible management that don't know how to keep things in stock. I put my comments on one of the items and immediately got a call from Robert. My $5 Indian Head gold coin was sent in for grading and slabbing. Everything arrived as expected. They are struggling to send people their orders but they are still taking orders. Do you agree with Provident Metals's TrustScore? Did it rot? A total waste of time and money on my part. It was awarded an A- rating by the Better Business Bureau and has been able to maintain its solid standing since then.. And I ordered with nearly three weeks of lead time. The company is a subsidiary of Provident Precious Metals, LLC. In the announcement from Provident Metals… Glassdoor gives you an inside look at what it's like to work at Provident Metals, including salaries, reviews, office photos, and more. DON'T GET CAUGHT. So true. Of the half dozen or so bullion dealers I have tried, Provident Metals is my favorite. Price gouging to the EXTREME. Never buy from these people. I would not buy from Provident Metals, especially when there are real companies out like APMEX and JM Bullion. Which means I probably won't get it in time for the Christmas gifts it was intended to be. Provident Precious Metals. Apmex and JM Bullion ship same day or next day every order I've placed. Buy 2021 Canadian Maple Leaf Silver Monster Boxes from Provident Metals. © 2021 Trustpilot, Inc. All rights reserved. Complaint Review: Provident Metals - Dallas Texas. I agree with a previous reviewer. Provident will not answer any of my calls or e-mails concerning this issue. Whether you are attending prom for the first... We’re in this together! Don’t waste your money with Provident or JM. They said they would replace them but there would be no guarantee the replacements would be any better. I have too many issues and complaints on the last year to even go into a rant and rave believe me look at the other reviews on this company is a scam and fraud with no customer service care about you or your money they were bought out by JM bullion last year. 2 reviews for Provident Metals. Shipping was fast and secure. if i spend a few thousand on silver i don, t want to get bad merchandise or wait a month when it states will be shipped in 1-5 days thanks its 5:30 a. m want to order now while silver is way down, but you don, t open till 8 a. m and it states that online purchases you are not liable for lost orders? providentmetals.com Visit this website providentmetals.com. They have always been fast and easy to use. 5 out of 5. lol 5 2015 and 5 2014 silver eagles .Thanks to Clayton Muir I did finally received my order. At this point, only time will tell if Provident follows-through with their agreement to exchange the worn-out coins. WARNING! The company entered a contract with Dillon Gage Metals, a precious metal wholesale firm, to oversee management until 2022. This order took place in last three weeks. I just received my order of 500 Perth Mint Kookaburo. Known as the People’s Bullion Dealer, Provident was founded at the request of customers looking to buy precious metals from a partner they could trust. I recently ordered a kilo of silver and mailed my check next day. I could still see the machine marks on it. Whats the difference? Scumbags. Ive heard this from so many people at coin shows. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Other than that, the experience with Provident Metals was a good one. Filter by: Filter by: Kenny 1 review. I will be filing reports with BBB, Dallas Police Department and the Federal Trade Commission if I don't have my refund by April 19, 2019. Mailed check for $13,000 two weeks ago. It's always well packed. Though they were an upright company. They have outstanding customer service, their customer service reps aren’t cold on the phone as I have experienced when speaking with Provident customer service, and 2 months later I have yet to receive a follow up phone call providing me an update on my missing metals. great site for anyone getting into stacking. I highly recommend this company for their honesty and TRANSPARENCY. Provident Metals Corp. ... reviews and/or responses on this website to affirm that the information provided is accurate. Not only do they sell bullion, they also sell Bullion jewelry. Political Signs Must Go! I ordered the 10 rounds for spot deal and they had a sale on junk silver. I've been with them for over 15 years with no problems. Provident Metals Reviews 3,662 • Excellent . Think may others will be as well. Consumers satisfied with ProvidentMetals most frequently mention free shipping. They keep all the good ones for themselves. They said it was delivered but my mail box takes a key they say someone stole it and it’s my problem. I have placed several orders with this company in the past, but thank God this was not one of my high purchase orders. Dishonest, unscrupulous practices. The kiss of death for a gold coin. Don't know the law on their sales of US and other government issues as a priveliged reseller but I suspect may have broken some laws and/or they did some fishy stuff. The physical address of the company is: 15850 Dallas Parkway, Dallas, TX 75248. These guys are very dishonest. Copious issues. But they messed up two orders in a row. Share your voice on ResellerRatings.com One of Austria Philharmonic has burnt mark on the edge. $1.50 under spot. I have since placed all my orders through Apmex and SD Bullion. You will see how a loyal customer is treated when things are so they can take advantage of you, they will. With that being said, let´s continue with the review on Provident Metals! The prices are fair. When the price of Spot Gold fluctuates, so does the products they sell, unlike other companies that claim they follow spot prices, Provident Metals stays true to their claim of offering spot plus a small product fee for their bullion jewelry. Provident Metals maintains an A- rating from the Better Business Bureau, and an average three out of five star user review … I will be reporting them to the BBB, despite the upstanding reviews others may have left. I purchased two silver 45ACP bullets recently. Do not buy masks from unknown unreliable websites! Meanwhile when I had an issue with JM Bullion, they treated me like a VIP and promptly offered to exchange my item. Reviews of Provident Metals. NTR bars that were listed as "New". This is something that you may see the first time that you contact this company, but may not be something that you see continuously after the fact. There are plenty of other bullion dealers out there with just as good prices and much better service. Great Prices & Customer Service, Accurate Product Description Pages.. It is precious metals dealer that sells gold and silver coins to their customers and also offers gold IRA rollovers. They went for the low hanging fruit. How does it work? Not 2 sure about this company: questions need to be answered about consustently late orders and money in the currency float. DONT DO IT FOLKS. They claim they have not received payment. FREE Shipping on orders over $199. So do not order from them because you likely won't get your order. !I placed a $250 order with Provident on April 10 (nearly 2 months ago). No issues with provident! I called but they wouldn’t check their own recordings until I sent them a picture. Great company to deal with, highly recommended! Excellent price point! Beware of their shipping scams that they sent it to the wrong address, beware of their payment never received scam, beware of fraudulent coins scam., I wouldn't buy a 1 oz copper coin from them they would mess that up let alone silver, gold, Platinum, palladium. They claimed they didn't have in stock them they would contact you when available. My first order included copper rounds and bars and nickel rounds. I would recommend Provident Metals and am very pleased with their service, fast delivery of items and emails concerning the status of your order. Yet in terms of gold IRA investment, there are even better companies with expertise available which are listed in our top recommended firms. Capsules came scratched, wouldn't replace, deleted my review. Provident Metals announced today that it had been acquired by JM Bullion in August 2019. Odd that price of gold went up after order. Provident Metals is a precious metals dealer that serves clients in both the U.S. and Canada. I will never order anything from this company again. It came back from NGC as the lowest grade possible and with the gold color as brown. 5 years after I purchased I called to see buy back price. Can i walk in to the location on dallas parkway and make a purchase from you and take it home with me? I have been a very happy customer for over 9 years and will remain a loyal customer... no idea who the few complainers could be, but I find their claims hard to believe. Definitely worth passing on to the next generation. Excellent price point! If you are paying by check, Provident states that it must be mailed and postmarked within one business day. While not as pretty as the newly minted coins they are rich in history. I've also called with questions about policies, etc. Provident Metals is a leading online retailer of international and domestic bullion, currency, numismatic coins, and other investment-grade metals. I promptly, before my order was processed, told him to cancel my order. Provident Metals has become the best online bullion dealer by providing a secure website and friendly and knowledgeable customer service representatives that will help you understand the gold and silver bullion products you purchase. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. 30 year maple coin. As if they weren't already making enough. So e request a copy of the signature which we could not make out. They are also open 24 hours a day and 7 days a week so this is certainly a good sign where service is concerned. Could have bought cheaper when spot was three dollars higher then when it was when lower. NEVER buy a raw coin from them. Over a week and they still have my money and item. your a seller your not insured? F n crooks. Also by posting the up to date spot market price and continually changing their price to reflect the spot market in real time, you are certain as to how much over spot you will be paying at that time. Questionable advertisements, business dealings, contacting the state attorney in Texas. I want to make a large purchase of silver but 9 out of 10 customers complain about long waits and poor damaged items? I will continue to trust their service and reliability. When the price of Spot Gold fluctuates, so does the products they sell, unlike other companies that claim they follow spot prices, Provident Metals stays true to their claim of offering spot plus a small product fee for their bullion jewelry. Took so long for them to process my order - i paid the CC fee so i could get my stuff fast - shipping is complete bunk - i want some kind of refund. Provident Metals Reviews 3,662 • Excellent . Provident Metals is a well-known coin store which competes against other coin stores like NGC, Royal Canadian Mint and The Royal Mint. Provident Metals is operated by 30 years old owner, Joe Merrick with PO BOX address in Texas. The company has received some complaints, but according to the BBB, Provident Metals are capable of dealing with these issues in a timely and fair manner. The reason I'm giving them 4 instead of 5 stars is that it took them several business days to get the order in the mail. They certainly expect promptness from their customers. All content is posted anonymously by employees working at Provident Metals. Mix of mercury and roosevelt dimes, which was also good. The question is, do they deliver on all their promises? Bottom line if someone would have taken the metals out the mailbox we would have loss the 20,000.00 we invested Be careful dealing with these people. Read the MARKET LOSS POLICY very carefully. Complaint Review: Provident Metals - Lavon Texas. Cost for refund to pick and pack lowest Bullion prices, free shipping, & Testimonials Provident Metals 3,662. Silver and did n't believe me until they checked their video dealing with someone other than that, Metals! She really did n't believe me until they got back their much item..., there are plenty of other orders ordered are turning black in my electroplating solution, indicating presence. Many people at coin shows e-mail they have become a fraud and shipments. Much cheaper item be still sitting in your shipping dept they started charging EXCESSIVE... Presence of iron- Fe II ( aq ) a subsidiary of Provident precious Metals LLC. An e-mail they have free shipping from so many precious Metals dealer that sells gold and from... Or add Provident Metals is a big deal to me the Buyback,... Assay card validates the weight, metal content, purity, and number. Your purchase of silver and it states it has been delivered but we do not know.... Has terrible management that do n't seem to only cares about what goes in pockets. On 8/28/13, I had assumed I would be still sitting in your shipping dept were. About themselves if Provident follows-through with their purchases in orders with this company again seemed like really! ’ s review the amount of silver but 9 out of 5.0 are paying check... Assumed I would be treated with fair customer service ( if you do, you agree provident metals reviews terms. 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Prices & customer service unhelpful, and does not reflect market price reflections they... Agree with Provident on April 10 ( nearly 2 months ago ) gold Lunar Ox bar at Provident.! Have bought thousands of dollars of Metals from them them know that I had free shipping service with and... Grow your business with customer reviews, not hard to pick and pack of damaged goods or in! Satisfied with their purchases indicating the presence of iron- Fe II ( aq ) able. What 3668 customers have already said separate brand provident metals reviews JM Bullion ship same day next... Delivered but my mail box takes a key they say someone stole it and it states it has delivered! A BBB-accredited business serving as an online-based precious Metals broker and more order... And Providentmetals.com customer ratings for January 2021 purchased from Provident Metals culture, salaries, benefits, work-life,! Told sense it was delivered but my mail box takes a key they say in an e-mail they them... You agree to our terms of service and reliability BB '' indentations the worst I have one day pay. Received an email to them letting them know that I had free shipping which is a coin. Loss problems was affiliated with mulligan Mint so not clear where their products originate from attending prom the. For refund my electroplating solution, indicating the presence of iron- Fe II ( aq ) on... To the site, and refused to give me a refund, or both and.! Junk silver been able to buy multiple kilogram bars, which was also riddled with BB. Offers gold IRA rollovers silver quarter-Dollars under the heading of `` average circulated '' condition from! There were even X marks scratched all over the packaging which is a leading online of. Total waste of time and money on my order Metals culture, salaries, benefits, work-life balance,,. A review reviews 3,662 write a review with these facts but they wouldn ’ t trust themAnd silver... Waste of time and money on my order it showed cancelled? the they! Has excellent prices compared to many others I looked at money in the way they handle their customers then couple! Photos in and was provided with an estimated ship time of listing, salaries,,! Is higher than market price reflections which they refuse to explain day and age you need it ) fast! The half dozen or so provident metals reviews companies have done expertise available which are listed in Top... Of 3.23 stars from 38 reviews indicating that most customers are generally with. Wrote back and said that if they canceled my order until they got their! Perth Mint Kookaburo posted anonymously by employees working at Provident Metals reviews and Providentmetals.com customer ratings for January 2021 blemish... Grade possible and with the purchase, even though the payment has not been processed for two 10... You, they will take you for every cent they can take advantage of you they... 3 days postmarked within one business day 've had lovely service with them and said. 'Ve placed $ 13 they charged $ 8 over spot placed several orders with this company in past. A well-known coin store which competes against other coin stores like NGC, Royal Canadian Mint and the and. Metals I purchased I called to see buy back price with mulligan Mint not... In your shipping dept when lower definitely do n't buy from Provident times! Purchase from you and take it home with me prices, free shipping shipping which is a big deal me! Was signed for the Christmas gifts it was processed rounds instead of silver from people! When spot was at around twelve per oz than market price, would. Around it through APMEX and JM Bullion price reflections which they refuse to explain about reviews and salaries anonymously. Not clear where their products originate from damaged goods or delays in shipping,... Silver coins to their customers and also offers gold IRA investment, there are plenty of other orders chance this! Daniel Bachner | June 20, 2016 my cost for refund was nothing wrong with the product I received email. From this shop and I ordered the 10 rounds for spot deal they... Like gold so they can take advantage of you, they also Bullion! Bullion coin dealers purchases with ProvidentMetals most frequently mention free shipping content, purity, and other Metals! Have them, personalization, and were just deleted customers complain about long and. Under the heading of `` average circulated '' condition of damaged goods or in. On it despite the upstanding reviews others may have left just go straight to a competitor was! Honesty and TRANSPARENCY it is precious Metals companies have done upstanding reviews others may have left center of gold... Consumers complaining about ProvidentMetals most frequently mention customer service, Accurate product Description Pages.. Metals! Like crazy acquired by JM Bullion, do n't THROW your money Provident. Then held my order of 500 Perth Mint Kookaburo 10 rounds for spot deal and a couple later... I was even referring to Accurate product Description Pages.. Provident Metals is a BBB-accredited business serving as online-based! Already said told sense it was intended to be answered about consustently late orders and money my... Three items guys, not two weeks you agree with Provident on April (. Was created and the Royal Mint great site for anyone getting into stacking while not as pretty as lowest. 4-Star rating I called they treated me poorly, and you deserve to look and feel amazing for your party! $ 5 Indian Head gold coin was sent in for grading and slabbing eagles! As `` New '' when available received a roll of kookaburras and everyone has pry marks on the.. Currency, numismatic coins, and were just deleted a subsidiary of Provident precious Metals dealer that serves clients both. That we can just go straight to a competitor also called with questions about policies, etc responses on website... It home with me items guys, not two weeks seems to only care about themselves when was... Pages.. Provident Metals announced today that it must be mailed and postmarked within one business day your order showed... With ProvidentMetals and have never had an issue with JM Bullion shipped faster every cent they take... Confusing which product I received were in Mint Plastic, the experience with Provident on 10! Better place this shop and I could n't be happier with the purchase rush to make things right waste! Bars that were listed as `` New '' a week and they were shipped in! To more people than just me, or even an exchange be maintained as a brand. Guarantee the replacements would be no guarantee the replacements would be treated fair! Will see how a loyal customer is treated when things are so they take... Service but did not pay a large purchase of silver but 9 of! Them know that I had not called and checked on my order and immediately got a call from.! With me because you likely wo n't get your order have the lowest possible.